Complaints

Our aim is to provide all of our clients with an excellent level of service. However we recognise that there may be an occasion, when you do not feel satisfied with the service you have received from us. We take complaints very seriously and with this in mind we have developed a Customer Complaints Procedure which lets you know how you can get in touch with us and how we will deal with your complaint or issue.

Should you need to make a complaint, please contact Miss Nikki Kelly using any of the following methods:

In person

In writing to -

The Managing Director,
Jim Kelly & Co Ltd
251 Church Street
Blackpool
FY1 3PB

By telephone (01253) 628988

By email - customerenquiries@jimkellyinsurancegroup.co.uk

We will endeavor to resolve your complaint by the close of business on the third business day following receipt of your complaint. However, if this is not achievable, you can be assured that we will deal with your complaint promptly and fairly, in line with our formal Customer Complaints Procedure. A copy is available upon request.

If you remain dissatisfied after your complaint has been considered, or you have not received a final decision within eight weeks, you may be eligible to refer your complain to the Financial Service.

The Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London
E14 9SR

Tel: 08000234567
Fax: 02079641001
Email: complaint.info@financial-ombudsman.org.uk
Website: www.finacial-ombudsman.org